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Customer Service & Support

Customer service and technical support are available from 9AM to 7PM Monday through Friday, 10AM to 6PM on Saturday and Noon to 6PM on Sunday.

To reach Customer Service or Technical Support, call 888-232-1716 or in Springfield 241-6000. Via e-mail, contact 2techsupport@springnet1.com

eOnline Storage

Online Backup will protect your data. The service is simple to set up and works well even over a broadband or dial-up connection. Your data is stored on our server and is encrypted so no one, not even Springnet1, can read your files. For more information and to signup, visit eOnline Storage.

Springnet1 staff of technical support specialists are trained to help computer users at all levels. Specialists will use their breadth of knowledge to solve a technical issue right the first time and if a problem is stubborn, then more members of the Springnet1 team will assist to find the solution.

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Additional Online Sources for Technical Information

5 Star Support- 5 Star Support is a global computer support site.
Computer Virus Myth Home Page - Learn about computer virus myths, hoaxes, urban legends, hysteria, and the implications if you believe in them. You can also search a list of computer virus hoaxes & virus hysteria from A to Z.

InfiNet Modems and Connectivity Troubleshooting - This page has been developed to assist you, the InfiNet user, in troubleshooting modem-related connectivity issues.

Intel’s Connected PC - Drivers, troubleshooting assistance and forum links.

Making your own home page tutorials - Everything you need to know to start creating YOUR OWN HOMEPAGE.

Microsoft Help and Support - From here, you can search or browse for technical support information about Microsoft consumer products.

Modem Help - A great site to help you configure your dial-up modem. You'll find everything you need for almost every modem out there. From optimizing speeds, to initialization strings to driver downloads.

Netscape Technical Support - Dedicated to giving world-class support to help you be more productive with Netscape products.

Online Connection - Features comparisons of the major commercial Internet Service Providers and online services.

Outlook Express User Tips - Provides tips for using Outlook Express and offers a keyword Search box.

Screenshots - Review what the screens should look like to handle most anything in Windows and other common programs.

Search Engine Watch - Contains all kinds of information regarding the use of search engines. Site is free, but offers a membership section that contains search engine algorithms and more.

SeniorNet - Provides adults 50+ access to education about computer technology and the Internet. However, anyone can access the site regardless of age.

Technofile - Articles, reviews, essays and advice on computers, software and consumer technology. By Al Fasoldt, author and TV/radio host.

Winstall.com - the site that was created to teach you how to install, upgrade, and fix Microsoft's Windows line of operating systems. Starting from MSDOS and working up to the most recent Windows XP, this site continues to show you the user how to resolve your problems.